Return & Refund Policy
- Hassle‑Free Returns & Exchanges
Customer satisfaction is our priority. Skedhu offers a 30‑day, no‑fees return and exchange policy. You can request a return or exchange within 30 days of delivery without any restocking fees. - Eligibility & Conditions
Returns must be postmarked within 30 calendar days of delivery.
Products should be in original condition, with packaging and accessories intact.
Perishable items or custom orders may not be eligible unless faulty. - Return Shipping Fees
If the return is due to our error (e.g., incorrect or damaged item), Skedhu covers return shipping costs.
For returns due to change of mind, incorrect address, or preference, customers are responsible for shipping fees. - How to Initiate a Return/Exchange
Contact us within 30 days via:
Email: [email protected]
Phone: +1 (385) 492-7386
Provide your order number, reason for return/exchange, and photos (if applicable).
We’ll send return shipping instructions and the return address. - Return Address
Skedhu Returns
7725 Evergreen Terrace
Burlington, WI 53105
USA - Refund Process
Once the returned item is received and inspected, we’ll notify you of approval.
Approved refunds will be issued to the original payment method within 7 business days.
Shipping fees used to deliver the item (except those covered by Skedhu) are non‑refundable. - Exchanges
For exchanges, please follow the return process above and place a new order separately. We’ll help coordinate any adjustments. - Non‑Returnable Items
Items not eligible for returns/replacements include:
- Plants damaged due to improper care after delivery
- Custom, personalized, or final-sale items
- Late or Missing Refunds
If you haven’t received your refund within 14 days, please contact us via email or phone. - Need Help?
Email: [email protected]
Phone: +1 (385) 492-7386